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Frequently Asked Questions

Currently, we do not have a physical store for all our products. Instead, we work in collaboration with retailers of your beloved brands Adidas, Puma, Reva and CR7 who have physical stores. However, shopping is made easy through our online store where you can select “PICK UP FROM A STORE NEAR YOU” to see all of the affordable sportswear available with our partner retailers.

Yes! At Factory Outlet PH, we work directly with brands like Adidas, Puma, Reva and CR7 hand in hand with official distributors to bring their products directly to you at great affordable prices. Rest assured that any item you buy from us is 100% authentic.

We try our best to keep our prices as low as possible. While offers vary per item and per brand, watch out for our events and special promotions throughout the year to score big discounts and bag the best authentic sportswear. Sign up for exclusive updates and offers.

Enjoy hassle free shopping and pay online thru major debit/credit cards, Gcash, or have it paid Cash-On-Delivery (COD). Delivery right at your doorstep within 3-5 days for customers at Metro Manila and within 7 days for customers beyond the Metro. If you want to save on shipping, you may also drop by and pick up your purchase directly from our partner store at your most convenient time.

For more information you may check our Payment and Shipping page and our Return Policy or get in touch with us here.

Refund or exchange of items are only applicable to damaged, defective, or wrong items delivered. For more information, you may check our Return Policy

Unfortunately, you cannot cancel your order once you have successfully completed the checkout process. Please check the items in your Factory Outlet cart to make sure you have the correct style, size, and color before finalizing your purchase.

No worries! You may choose to purchase as a guest. Just note that upon check out, we will ask you to provide your full name, complete address and other contact details to ensure hassle free delivery and timely updates regarding your order.

Please check the details you have provided upon checkout to make sure the information is complete and correct.

If your payment is still being declined, the issue may be with your credit/debit card provider. Kindly contact them to refer issue with payment encountered.

Our apologies, we do not allow reservations for our items but feel free to visit our partner store nearest you if you would like to check or fit your desired sportswear before purchasing. You may call through (phone number) first to makes sure item is still available when you visit the store.

Of course! Feel free to connect with us through our socials (Facebook and Instagram) or send us an email through [email protected]

For payments, we accept all major debit/credit cards, Gcash, and COD. We can deliver your item directly to you, with delivery times varying from 3-5 business days for orders within Metro Manila and up to 10 business days for orders outside Metro Manila.

If you want to save on shipping, you also have the option to pick up your purchase directly from our partner store at the time most convenient for you.

Please take note that we may not be able to deliver to certain areas depending on the challenges our partner couriers will encounter. In unique situations like this, do not worry because we will provide hassle free options. We may ask for an alternative delivery address or you may cancel your order should delivery not be possible.


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